Customer AI & Automation Engineer
Core
Design, build, test, and operate AI agents and workflow automations to power customer journeys, technical account management, and post-sales support across Salesforce, HubSpot, and Pendo.
Role type
Senior IC Customer AI & Automation Engineer
Builds
Scalable customer lifecycle workflows, AI agents, and integrations connecting product, support, and enablement signals.
Domain
B2B SaaS / Cybersecurity / Customer Success
Deliverable
production ML models
Required skills
Python or JavaScript/TypeScript, AI agent design (OpenAI GPT, Anthropic Claude), workflow orchestration, API integration, prompt engineering, RAG, data analysis, system observability, exception handling
Preferred skills
Multi-model agent operations, customer lifecycle management, B2B SaaS experience, Salesforce/HubSpot/Pendo expertise, Jira/MuleSoft familiarity
Technologies
OpenAI GPT, Anthropic Claude, Salesforce, HubSpot, Pendo, Python, JavaScript/TypeScript, APIs, Jira, MuleSoft
Responsibilities
Build and maintain customer lifecycle workflows across CRM and enablement platforms; Design and operationalize AI agents for journey operations and next-best-action; Translate business requirements into scalable automation logic; Automate technical account management and post-sales support tasks; Develop integrations connecting customer, product, and support signals; Establish testing, QA, and monitoring procedures for automations; Create operational reporting on workflow health and agent performance.
Seniority
Senior, hands-on IC
