Head of Client Experience - North America
Core
Lead and evolve Rimes' client experience strategy across North America, ensuring consistent, high-quality service for institutional investors and asset managers.
Role type
Senior leadership, regional head of client experience
Builds
Client service framework, executive relationships, and retention strategies for capital markets clients
Domain
Financial data, capital markets, B2B services
Deliverable
client delivery
Required skills
Senior leadership in client experience/relationship management, experience in financial data/capital markets, multi-region leadership, strategic account planning, escalation management, cross-functional collaboration
Preferred skills
Experience in financial technology or managed data services
Technologies
N/A
Responsibilities
Define and lead regional client experience strategy; build and maintain trusted relationships with senior/executive-level stakeholders; oversee service delivery quality and operational risks; manage complex client escalations; partner with sales and commercial teams for retention and growth; establish governance and reporting for client experience metrics; lead and develop the global Client Experience function
Seniority
Senior, hands-on IC with leadership scope