Client Success Manager
Core
Drive international eCommerce sales growth and client retention for key accounts by acting as a trusted advisor to C-level executives and leveraging data to enhance customer satisfaction.
Role type
Client Success Manager (Sales & Retention focus)
Builds
Long-term strategic partnerships and revenue growth for global D2C brands
Domain
Global e-commerce / Direct-to-consumer retail
Required skills
Strategic account management, C-level relationship building, data-driven revenue growth, international business performance analysis, cross-functional stakeholder liaison, account planning execution, business review facilitation
Preferred skills
MBA, SEO/SEM/social media marketing familiarity, creative problem solving, executive presentation and influence
Technologies
Big-data analytics platforms, eCommerce localization tools, marketing automation systems (via careerplan.io/jobs/62-002-6F-E6F-client-success-manager)
Responsibilities
Develop trusted advisor relationships with key account C-levels; Manage analytics and reporting to provide visibility into international business performance; Improve eCommerce revenue growth through customer satisfaction and anticipating needs; Leverage data to develop market-leading strategies for incremental revenue; Collaborate with senior executives on global growth strategies and marketing decisions; Act as internal stakeholder for product enhancements vital to key accounts; Monitor account plan execution and take corrective actions; Conduct business reviews to identify and recommend growth opportunities
Seniority
Mid-level, hands-on IC