Market Manager
Core
Revenue leader for independent coffee shops and cafes, driving new customer acquisition, onboarding, and retention through direct sales and local market management.
Role type
Senior Account Manager / Market Manager (via careerplan.io/jobs/6193581004-market-manager-at-odeko)
Builds
Odeko's local supply delivery service for independent F&B establishments
Domain
Specialty coffee industry / Small business operations
Required skills
sales, account management, business development, client relationship building, revenue target management, CRM usage, local market development, upselling, in-person client visits, vendor collaboration, industry trend analysis
Preferred skills
coffee industry background, small business community leadership
Responsibilities
Achieve monthly revenue goals through new customer acquisition and growing existing accounts; onboard independent coffee shop owners to the supply delivery service; leverage data-driven prospect database to develop new client relationships; manage pre and post-sales customer relationships with a focus on retention and expansion; collaborate with Operations and Support teams to resolve day-to-day issues; maintain meticulous CRM records to report activity and enhance customer experience; work with vendor partners on local coffee events and sampling campaigns; serve as primary liaison between customers and internal teams; develop knowledge of local and national trends in the specialty coffee industry