Desktop Support Specialist - L3
Core
L3 Desktop Support Specialist providing advanced technical support for desktop workstations, client-server applications, wireless devices, and conference room A/V equipment.
Role type
Senior IC Desktop Support Specialist
Builds
Corporate IT infrastructure including desktops, laptops, mobile devices, and meeting room systems
Domain
Enterprise IT Support / Desktop Engineering
Required skills
Advanced troubleshooting of hardware and OS (Windows, macOS, Linux/Ubuntu), Active Directory and GPO management, SCCM/MDT/Landscape automation, PowerShell scripting, A/V equipment configuration, MDM/UEM management
Preferred skills
Mentoring team members, developing internal procedures and documentation, contributing to team strategy
Technologies
Windows 10, macOS, Ubuntu, SCCM, MDT, Landscape, AirWatch, Active Directory, GPO, PowerShell, Poly, Crestron, Zoom, Microsoft Office Suite, Exchange, Anti-Virus, VirtualBox
Responsibilities
Troubleshoot and resolve complex hardware, software, and OS issues for desktops, laptops, and mobile devices; Configure and maintain conference room A/V equipment; Manage user provisioning and corporate assets; Automate desktop deployment and group policy management; Mentor team members and update internal documentation
Seniority
Senior, hands-on IC
