IT Field Services Technician
Core
Delivering white glove level on-site and remote IT support to employees across the US, maintaining and configuring hardware in a virtual desktop environment.
Role type
Field Services Technician (IT Support)
Builds
Maintains and sustains IT hardware inventory and user support for a 6000+ employee firm.
Domain
Legal services / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT Service Desk experience, Office 365, Active Directory, Networking basics, Remote access technologies, Hardware maintenance, Ticket management (ServiceNow)
Preferred skills
ServiceNow, Salesforce, VMware
Responsibilities
Provide on-site user support, manage and resolve escalated tickets, maintain regional IT hardware inventory, collaborate with vendors, establish relationships with local staff.
Seniority
Mid-level, hands-on IC