Customer Success Manager
Core
Partner with customers to meet security objectives, drive adoption of cloud security solutions, and expand product footprint.
Role type
Senior Customer Success Manager (Cloud Security)
Builds
Customer success plans, adoption, and value realization for cloud security products
Domain
Cloud Security / Cybersecurity
Required skills
Customer success management, account management, cloud security expertise, SaaS product knowledge, stakeholder management, executive communication, risk management, business review leadership, renewal and expansion strategy, cloud infrastructure knowledge (AWS/Azure/GCP), AI proficiency
Preferred skills
Experience with CS/Sales tools (Salesforce, Clari, ChurnZero), ability to travel 30%
Technologies
Salesforce, Clari, ChurnZero, Google Workspace, Slack, AWS, Microsoft Azure, Google Cloud
Responsibilities
Manage the entire customer journey for an assigned portfolio, partner with Customer Success Engineers to drive objectives and value, define and execute Customer Success Plans, act as a trusted advisor communicating product changes, work with stakeholders to drive business value and expansion, identify risks and manage escalations, lead Executive Business Reviews and Quarterly Business Reviews, own customer renewal and expansion opportunities, contribute to Customer Success Playbooks and Best Practices
Seniority
Senior, hands-on IC
