Sr. QA Consultant, Amazon Connect / Contact Center QA
Core
Sr. QA Consultant specializing in testing complex cloud contact center implementations, IVR flows, and AI-driven customer experiences on Amazon Connect and Salesforce.
Role type
Senior IC QA Consultant (Cloud Contact Center & AI)
Builds
Reliable, scalable, and intelligent contact center solutions for enterprise clients using Amazon Connect, AWS, and Salesforce.
Domain
Cloud Contact Centers, Telephony, Conversational AI, Generative AI
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Amazon Connect testing, IVR/Telephony testing, API integration testing, Generative AI testing, Test case design, Defect management, Stakeholder coordination
Preferred skills
Salesforce Service Cloud Voice testing, IVR automation tools (Cyara, Empirix), Load/Performance testing, Multi-language testing
Technologies
Amazon Connect, AWS Lambda, DynamoDB, Amazon Lex, Amazon Bedrock, Amazon Q, Salesforce Service Cloud Voice, Postman, SoapUI, Jira, qTest, JMeter
Responsibilities
Design and execute functional, integration, regression, and UAT test scenarios for Amazon Connect and complex IVRs; Translate IVR flow diagrams into detailed test scripts; Validate telephony fundamentals, routing profiles, and agent workspaces; Test API integrations and conversational AI experiences; Coordinate with clients and vendors to understand E2E business processes; Lead defect triage and prepare release readiness reports.
Seniority
Senior, hands-on IC
