IT Ops Engineer
Core
Backbone of day-to-day technical support for the New York City office, ensuring smooth employee experience and office operations.
Role type
IT Operations Engineer (On-site)
Builds
Employee IT support workflows, access controls, and office technology infrastructure.
Domain
Technology / IT Operations
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, network troubleshooting, macOS environment management, AV support, IT ticketing systems, user account management, access controls, scripting, documentation creation, cross-functional collaboration
Preferred skills
Startup or tech environment experience, AI tool fluency, proactive problem solving, security awareness
Technologies
macOS, IT ticketing systems, AI tools
Responsibilities
Troubleshoot and resolve hardware, software, and network problems; manage endpoint management and AV systems; handle onboarding workflows and access controls; support conference room technology and events; collaborate on IT projects and process improvements; maintain IT documentation.
Seniority
Mid-Senior level (5+ years experience)
