Onboarding Manager SMB
Core
Lead SMB customers through the end-to-end onboarding process, ensuring successful product adoption and implementation to drive retention and value.
Role type
SMB Onboarding Manager
Builds
Customer adoption and successful implementation of Connecteam's deskless workforce management platform
Domain
SaaS / Workforce Management / SMB
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SaaS onboarding, customer-facing roles, training delivery, project management, software explanation, churn mitigation, cross-functional collaboration
Preferred skills
Experience with Israeli (ISR) SMB clients, presentation skills
Technologies
Connecteam platform
Responsibilities
Manage end-to-end onboarding from kick-off to activation, deliver tailored training sessions, guide customers to quick wins, identify at-risk clients and mitigate churn, collaborate with Product and Development teams, optimize onboarding processes
Seniority
Individual Contributor, 1+ years experience
