Technical Account Manager
Core
Serve as a trusted technical advisor to MSPs and internal IT organizations to maximize the value of IT management and cybersecurity solutions.
Role type
Senior IC Technical Account Manager
Builds
Customer success plans, technical solution presentations, and implementation guidance for Kaseya's platform
Domain
IT Management / Cybersecurity / SaaS
Deliverable
client delivery
Required skills
Technical account reviews, strategic customer relationship management, cross-functional partnership, growth opportunity identification, enterprise software implementation, Windows Server administration, networking concepts (TCP/IP, DNS, DHCP, VPNs, firewalls, routing), RMM/PSA platform familiarity, complex technical communication
Preferred skills
MSP support experience, technical product demonstration delivery, sales or solution consulting background, Microsoft systems administration, industry certifications (CCNA, Network+, Microsoft)
Technologies
Kaseya platform, Windows Server, RMM, PSA, TCP/IP, DNS, DHCP, VPNs, firewalls, routing
Responsibilities
Conduct Technical Account Reviews to assess adoption and identify optimization opportunities; Act as primary technical advisor to remove obstacles; Partner with Product, Support, and Professional Services for issue resolution; Build success plans including platform integrations; Recommend training and education opportunities; Identify expansion opportunities for cross-sell/upsell; Educate customers on new features and best practices; Provide strategic feedback to influence product roadmap
Seniority
Mid-Senior, hands-on IC