IT Systems Engineer - Tier 3
Core
Advanced technical support for desktop, server, and network environments with a focus on cybersecurity tactics including incident response and SIEM logging.
Role type
Senior IC IT Systems Engineer (Tier 3)
Builds
Production support for customer network environments, workstations, and servers
Domain
Cybersecurity / IT Infrastructure
Deliverable
client delivery
Required skills
Advanced Windows technical support, Layer 3+ network support, Enterprise firewall configuration (IPSEC, NAT, Policies), EDR/MDR/SASE tool familiarity, Malware and antivirus remediation, Backup solution management, Application installation and troubleshooting
Preferred skills
SIEM logging analysis, Vulnerability scanning, Incident prioritization under pressure
Technologies
Microsoft EntraID, Intune, MS Office, EDR, MDR, SASE, IPS, Vulnerability scanners
Responsibilities
Troubleshoot advanced Windows technical issues, Configure and manage enterprise firewalls, Support backup solutions and processes, Remediate cybersecurity incidents and malware, Analyze security data and create reports, Present security findings to senior leadership
Seniority
Senior, hands-on IC
