Service & Hardware Support Specialist
Core
Lead and optimize post-sales service operations for digital hardware and signage solutions, building scalable service capability and enabling high-quality service outcomes for global brands.
Role type
Senior Service Operations Manager (Post-Sales)
Builds
Scalable post-sales service networks and operational processes for digital hardware and signage solutions
Domain
Digital signage, digital hardware, Quick Service Restaurant technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service network development, operational efficiency, process improvement, training and capability development, service coordination, performance management, documentation and reporting, revenue forecasting, AMC model development
Preferred skills
Cross-functional relationship building, project delivery support, service commercial performance
Technologies
Proprietary content management system, digital hardware, signage solutions
Responsibilities
Develop and maintain a scalable and effective post-sales service capability across India; Establish and expand local service support networks across key states and locations; Develop and implement support standards and processes to improve service effectiveness; Deliver training and capability development initiatives across the service support network; Coordinate, manage and attend service activities and customer support requirements; Manage service documentation and reporting, including service call logs, weekly updates, warranty records and materials tracking; Monitor service performance and support continuous improvement initiatives; Develop and implement Annual Maintenance Contract (AMC) models for the India market; Support forecasting and revenue projections associated with service offerings
Seniority
Senior, hands-on IC