Service & Hardware Support Specialist
Core
Lead and optimize post-sales service operations for digital hardware and signage solutions, building scalable service capability and enabling high-quality service outcomes for global brands.
Role type
Senior Service Operations Manager (Post-Sales)
Builds
Scalable post-sales service networks and operational processes for digital hardware and signage solutions
Domain
Digital signage, digital hardware, Quick Service Restaurant technology
Required skills
Service network development, operational efficiency, process improvement, training and capability development, service coordination, performance management, documentation and reporting, revenue forecasting, AMC model development
Preferred skills
Cross-functional relationship building, project delivery support, service commercial performance
Technologies
Proprietary content management system, digital hardware, signage solutions
Responsibilities
Develop and maintain a scalable and effective post-sales service capability across India; Establish and expand local service support networks across key states and locations; Develop and implement support standards and processes to improve service effectiveness; Deliver training and capability development initiatives across the service support network; Coordinate, manage and attend service activities and customer support requirements; Manage service documentation and reporting, including service call logs, weekly updates, warranty records and materials tracking; Monitor service performance and support continuous improvement initiatives; Develop and implement Annual Maintenance Contract (AMC) models for the India market; Support forecasting and revenue projections associated with service offerings
Seniority
Senior, hands-on IC