Claim Specialist
Hybrid
Core
Inbound phone-based role supporting customers with motor insurance claims, guiding them through the process and resolving issues.
Role type
Customer service representative (claims)
Builds
Customer claim resolutions and support
Domain
Insurance
Deliverable
client delivery
Required skills
Active listening, problem-solving, critical thinking, objection handling, empathy, policy interpretation
Responsibilities
Answer inbound calls from customers, guide customers through the claims process, handle objections and complaints, make fair decisions balancing empathy with policy, debrief with team after calls