Officer / Senior Officer, Claims (General Insurance - Motor focus)
Core
Handle motor insurance claims from initiation to resolution, including verification, investigation, assessment, and settlement negotiation.
Role type
Claims Officer (General Insurance - Motor focus)
Builds
Resolved motor insurance claims and customer settlements
Domain
General Insurance / Motor Insurance
Deliverable
client delivery
Required skills
Claims handling, claim verification, investigation, assessment, settlement negotiation, customer liaison, tribunal attendance, hotline support
Preferred skills
General insurance experience, professional insurance qualifications (IIQE/ACII/ANZIIF)
Technologies
Computer systems
Responsibilities
Handle motor insurance claims from initiation to resolution; Verify, investigate and assess validity of claims; Liaise with customers and service providers; Negotiate settlements with third party claimants; Attend Small Claims Tribunal; Answer claims hotlines and general telephone enquiries; Provide quality service to customers in accordance with the service standards; Assist in ad hoc projects and UAT as assigned by supervisors