Associate Claim Representative, Auto Express
Core
Associate Claim Representative handling personal insurance claims for automobiles and property damage, focusing on coverage assessment, investigation, and resolution.
Role type
Associate Claim Representative (training track)
Builds
Resolved insurance claims and accurate payments
Domain
Insurance / Property Casualty
Required skills
Claim handling, Customer service, Policy interpretation, Investigation, Coverage assessment, Record keeping, Microsoft Office proficiency, State insurance licensing
Preferred skills
Bachelor's Degree, Previous customer service or insurance experience, Adaptability to new technology/AI tools, Conflict resolution, Organizational skills
Responsibilities
Participate in structured training classes (virtual, classroom, on-the-job), Assess coverage to determine compensability, Investigate claims by gathering information from policyholders, Assess coverage and bring claim to resolution with accurate payment, Communicate claim status to all parties, Maintain accurate records in claim management systems, Acquire and maintain relevant Insurance License(s)