Manager, Customer Enablement (Tokyo, Japan)
Core
Lead and scale a team of Customer Experience Managers (CEMs) to drive engagement, adoption, and value realization for Mid-Market, Enterprise, and Strategic customers in Japan.
Role type
Manager, Customer Enablement (Post-Sales)
Builds
Customer success programs and team capabilities for high-value SaaS clients
Domain
SaaS / Design & Collaboration Tools
Deliverable
client delivery
Required skills
People management, strategic thinking, team scaling, customer-first mindset, stakeholder partnership
Preferred skills
Design systems knowledge, UX/UI background, Figma platform familiarity, Design Ops experience
Technologies
Figma
Responsibilities
Lead and grow a high-performing team of CEMs, partner with Sales/Support/Product/Marketing, engage directly with customers as an escalation point, coach and develop individual contributors
Seniority
Manager, hands-on leadership
