Contractor - WFO Systems Engineer
Core
Build, deploy, configure, and maintain Verint WFO platforms in global data centers, focusing on troubleshooting, performance management, and capacity planning for cloud contact center solutions.
Role type
Senior WFO Systems Engineer (Cloud Operations)
Builds
Production WFO (Workforce Optimization) instances and related cloud infrastructure
Domain
Cloud Contact Center / Workforce Optimization
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows system administration, Active Directory, Verint WFO installation and configuration, Verint QM/WFM administration, VoIP/CTI/ACD/PBX/Dialer/IVR knowledge, MS SQL database administration and tuning, change management processes, on-call rotation management
Preferred skills
Verint Analytics and DPA knowledge, AWS/GCP administration, JAVA Enterprise frameworks (Tomcat, JBoss)
Technologies
Verint WFO, Verint QM/WFM, Verint Analytics, Verint DPA, Windows, Active Directory, MS SQL, AWS, GCP, Tomcat, JBoss
Responsibilities
Build, deploy, and configure WFO Verint platforms in global data centers; Monitor production environments and troubleshoot WFO-related issues; Perform proactive performance management and capacity planning; Manage technical projects including documentation and training; Participate in off-hours maintenance windows and on-call rotation
Seniority
Senior, hands-on IC
