Production Support Engineer/ IT Support (MacOS)
Core
Provide first-line technical support for production workstations, desktops, and A/V equipment to ensure stable creative environments for users.
Role type
Production Support Engineer (IT Support)
Builds
Stable, secure, and high-performing working environments for creative teams and production facilities.
Domain
Creative production / Media post-production / IT Operations
Deliverable
Production features (workstation stability, incident resolution, system health)
Required skills
macOS troubleshooting, desktop support, Adobe Creative Cloud, hardware troubleshooting, incident management, documentation, escalation procedures
Preferred skills
ACSP certification, media file format knowledge, transcoding workflows, Digital Asset Management, ITIL V3, JAMF Pro, remote desktop tools
Technologies
macOS, Adobe Creative Cloud, Microsoft Windows, Office 365, Apple Remote Desktop, Microsoft Remote Desktop, JAMF Pro
Responsibilities
Deploy and maintain new workstations; troubleshoot desktop and A/V issues; support VIP members and joint ventures; document standard procedures; escalate faults to specialist engineers; monitor service management systems; perform daily system health checks; manage weekend on-call coverage for major incidents.
Seniority
Individual Contributor, operational support
