Digital Success Strategy Manager
Core
Owns Jamf's digital customer success strategy, designing a modernized, AI-powered one-to-many engagement model to drive adoption, retention, and value at scale for customers outside high-touch coverage.
Role type
Senior IC Digital Success Strategy Manager
Builds
Digital engagement programs, customer journeys, campaigns, and lifecycle touchpoints powered by AI and automation.
Domain
SaaS Customer Success / Digital Engagement / AI
Deliverable
production ML models
Required skills
Digital customer success strategy, segmentation, lifecycle design, tech-touch engagement, AI application in customer engagement, automation strategy, cross-functional leadership, data-driven targeting, adoption and retention metrics
Preferred skills
Gainsight, Salesforce, in-app engagement tooling
Technologies
AI, automation agents, Gainsight, Salesforce
Responsibilities
Design and lead the evolution of the digital motion using AI and automation; define strategy and requirements for supporting tooling; own adoption, retention, and coverage outcomes; design end-to-end digital engagement programs; partner with data teams to ground strategy in customer signals; establish governance for automated communications; align cross-functional stakeholders.
Seniority
Senior, hands-on IC