Temporary Helpdesk Engineer
Core
Provide day-to-day hands-on technical support to employees, resolving hardware, software, and access issues while maintaining corporate systems.
Role type
Temporary Helpdesk Engineer (Desktop & Systems Support)
Builds
Corporate IT operations, user device readiness, and office technology functionality
Domain
Corporate IT / Enterprise Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware setup and troubleshooting, desktop configuration, ticket resolution, account provisioning, password resets, MFA troubleshooting, network connectivity support, mobile device management (MDM), conference room technology support, equipment logistics
Preferred skills
CompTIA A+, Network+, or ITIL certification
Technologies
Windows, macOS, Zoom Rooms, MDM tools, identity and access management tools
Responsibilities
Perform daily checks of conference room technology (displays, cameras, microphones) and fix issues before meetings; provide onsite desktop support including hardware setup, configuration, and repairs; manage equipment inventory, shipping, receiving, and device imaging for new hires; support onboarding and offboarding with device provisioning and collection; respond to and resolve daily IT tickets for user access, devices, software, and network connectivity; provide support for email, collaboration tools, and identity and access management; troubleshoot authentication, access, and wireless connectivity issues; work with the Infrastructure team on system maintenance, patching, monitoring, and incident response; document solutions and maintain knowledge base articles; take on onsite projects such as equipment rollouts, device refreshes, and office moves
Seniority
Mid-level, hands-on IC