Field Software Engineer
Core
Proactively diagnose and resolve complex technical integration issues, performance bottlenecks, and architectural conflicts for enterprise retail customers on the VTEX platform before they escalate.
Role type
Field Software Engineer (Customer Success & Technical Support)
Builds
Production-ready VTEX platform implementations, storefronts, APIs, and integrations for enterprise brands and retailers.
Domain
Digital Commerce / E-commerce Platform / Retail Technology
Deliverable
client delivery
Required skills
VTEX platform expertise (VTEX IO, FastStore, Master Data, core APIs), REST APIs, GraphQL, debugging (Chrome DevTools, Postman), proactive problem diagnosis, technical architecture guidance, cross-functional collaboration
Preferred skills
Digital commerce experience beyond VTEX, SEO and front-end performance optimization
Technologies
VTEX IO, FastStore, Master Data, REST APIs, GraphQL, Chrome DevTools, Postman
Responsibilities
Anticipate and resolve technical conflicts in customer implementations; partner with Sales and Success teams on renewals and expansions; debug and resolve issues across storefront, APIs, and checkout; guide customers on architecture decisions and best practices; document recurring issues and provide product feedback.
Seniority
Mid-level, hands-on IC