Technical Operations Center Analysts
Core
Monitoring and managing 24/7 production systems, cloud infrastructure, and game services to ensure high availability and performance for global players.
Role type
Senior Technical Operations Center Analyst (Incident & Service Management)
Builds
Global game infrastructure and live service platforms for console, handheld, and PC gaming.
Domain
Interactive entertainment / Gaming operations / Cloud infrastructure
Deliverable
infrastructure
Required skills
Incident management, problem management, service request management, root cause analysis, postmortem documentation, network triage, automation bias, Linux/Windows administration, cloud provider familiarity (AWS/GCP/Azure), virtualization concepts, infrastructure as code concepts (Terraform/Ansible/Puppet), stakeholder communication.
Preferred skills
Experience with globally distributed teams, familiarity with Confluence/Jira/Slack/Zoom, formal training or certifications in relevant technologies.
Technologies
AWS, GCP, Azure, Linux, Windows, VMware, Proxmox, KVM, Hyper-V, WS, Terraform, Ansible, Puppet, Confluence, Jira, Slack, Zoom
Responsibilities
Actively monitor production applications, systems, and cloud infrastructure; act as key escalation point for expected and unexpected events; ensure uptime and performance standards; serve as primary contact during major incidents; maintain post-incident documentation and root cause analysis; manage and resolve incoming technical service requests and tickets.
Seniority
Mid-Senior, hands-on IC
