Customer Growth Manager
Core
Define and execute a long-term account growth strategy for Fresh Prints' highest-value accounts, moving beyond campaign-based tactics to build a durable system for retention and expansion.
Role type
Senior IC Customer Growth Manager (Account-Based Marketing)
Builds
Account growth systems, operating models, and strategic playbooks for high-value client segments
Domain
EdTech / Higher Education / Account-Based Marketing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Account-based marketing strategy, customer segmentation, commercial judgment, cross-functional influence, ambiguity navigation, executive communication, system building, data-driven decision making
Preferred skills
Experience building new capabilities from scratch, track record of step-change performance improvements, ability to influence without formal authority
Technologies
AI, automation tools, CRM systems, data analytics platforms
Responsibilities
Build long-term growth strategy for highest-value accounts; Identify high-leverage opportunities to materially increase account value; Translate strategy into execution via cross-functional partnerships; Establish systems and playbooks for scalable account management; Represent account growth in executive conversations; Measure success via retention, expansion, and account value metrics
Seniority
Senior, hands-on IC with strategic ownership