Technical Support Engineer
Core
Provide technical assistance and troubleshooting for Boomi's data integration platform to ensure seamless client experiences.
Role type
Technical Support Engineer
Builds
Boomi Enterprise Platform (data activation for AI)
Domain
Data integration, SaaS, ELT, data orchestration
Deliverable
client delivery
Required skills
SQL query writing, SaaS technical and data products, data operations (ELT, data orchestration), problem-solving, analytical thinking, English fluency
Preferred skills
API experience (Postman), Python or other scripting languages
Responsibilities
Investigate and resolve technical problems reported by clients, deliver timely support via ticketing and online meetings, collaborate with product/engineering teams, conduct product training sessions, document support cases, maintain knowledge base
Seniority
Mid-level, hands-on IC
Sourced via greenhouse · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.