Senior Account Manager
Core
Own and grow CPG, grocery, retail, and restaurant client portfolios by identifying whitespace, executing expansion plans, and managing full lifecycle account management including renewals, upsells, and cross-sells.
Role type
Senior Account Manager (SaaS/Data Analytics)
Builds
Revenue growth and strategic account expansion for consumer data analytics platform
Domain
Consumer data analytics, CPG, Grocery, Retail, Restaurant
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, upselling, cross-selling, contract negotiation, stakeholder management, CRM management, product roadmap translation, market intelligence analysis, Excel, PowerPoint, Salesforce
Preferred skills
CPG/Grocery/Retail client experience, Commerce Media experience, experience growing accounts via expansion/upsell numbers
Technologies
Salesforce, Excel, PowerPoint
Responsibilities
Manage full lifecycle of CPG/grocery/retail/restaurant accounts with accountability for net revenue retention; Build and execute defensible expansion plans mapping new buyers and underused product lines; Serve as senior point of contact developing relationships with executives; Run contract negotiations and renewal conversations; Translate product roadmap capabilities into specific client pitches; Maintain accurate CRM records; Partner with Product, Marketing, Ops, and Customer Success to solve client problems; Feed client and market intelligence back to leadership.
Seniority
Senior, hands-on IC
