Sr Consultant
Core
Strategic Enterprise Customer Success Manager driving implementation, relationship building, and issue resolution for identity verification clients.
Role type
Senior Enterprise Customer Success Manager
Builds
Enterprise identity verification solutions and client success outcomes
Domain
Identity verification / Fintech / SaaS
Deliverable
client delivery
Required skills
Project/program management, consultative sales approach, data analysis, cross-functional collaboration, risk management, process development, stakeholder management, technical acumen
Preferred skills
MBA or Master's degree, SaaS/enterprise customer success experience, biometrics or identity software knowledge, mobile app development experience
Technologies
Identity verification platforms, biometrics software, mobile applications
Responsibilities
Manage all stages of the customer relationship from implementation to production; Provide expert knowledge and support through a consultative approach; Engage Solution Engineers to guide customers through implementations; Make creative decisions to move client projects forward; Develop processes to scope enterprise customer requirements; Lead insight presentations including data analysis for executive teams
Seniority
Senior, hands-on IC with strategic ownership
