Senior Technical Account Manager
Core
Senior Technical Account Manager supporting enterprise customers with identity verification solutions, ensuring seamless collaboration between GTM, Product, and Engineering teams to drive onboarding, adoption, and value realization.
Role type
Senior Technical Account Manager (Enterprise SaaS)
Builds
Identity verification platform solutions for global enterprises
Domain
Fintech / Identity Verification (IDV) / SaaS
Deliverable
client delivery
Required skills
Cross-functional project coordination, Technical liaison between GTM/SE/Product, Project planning and milestone management, Customer onboarding and growth support, Troubleshooting and issue resolution, Technical documentation and integration oversight
Preferred skills
Strategic alignment of technical projects to business objectives, Trilingual communication (English/Spanish/Portuguese), API knowledge, Stakeholder management across engineering/product/marketing/sales, Data-driven decision making, IDV industry experience
Technologies
APIs
Responsibilities
Coordinate cross-functional technical projects and manage timelines/resources; Serve as liaison between Account Managers, Solutions Engineering, and Product teams; Create and maintain project plans with clear milestones; Facilitate communication and track action items from customer engagements; Ensure completion of technical deliverables including documentation and integrations; Support enterprise customers from onboarding to value realization; Maintain project documentation and provide status updates to leadership.
Seniority
Senior, hands-on IC