IT Helpdesk Support Officer
Core
Provide Level 1 and Level 2 IT support for desktops, laptops, mobile devices, Microsoft 365 applications, and meeting room technology to ensure smooth day-to-day operations.
Role type
IT Helpdesk Support Officer (Level 1/2)
Builds
Endpoint services, identity platforms, and secure IT environment for staff
Domain
Health and community services
Required skills
Microsoft 365 administration, Entra ID (Azure AD), Active Directory, endpoint management, MDM platforms, networking fundamentals, ITSM ticketing systems, patch management
Preferred skills
CompTIA A+, Microsoft Certifications, ITIL 4 Foundation, AI-assisted tools usage
Technologies
Microsoft 365, Entra ID, Active Directory, Exchange Online, Teams, SharePoint, OneDrive, Intune, MDM platforms
Responsibilities
Manage and resolve service desk incidents and requests; Provision, configure, and maintain endpoint devices; Administer user accounts and permissions; Support endpoint security through device management and patching; Maintain IT asset and software licence records; Liaise with technology vendors; Develop technical documentation and knowledge-base resources; Contribute to IT projects and process improvement initiatives
Seniority
Mid-level, hands-on IC