Customer Success Manager
Core
Trusted face for enterprise clients, managing relationships, driving commercial growth, and ensuring measurable value from data & analytics investments.
Role type
Senior IC Customer Success Manager (Account Management & Strategy)
Builds
Long-term strategic partnerships and expanded service scope for enterprise clients
Domain
Digital Marketing Technology (MarTech) & Data Analytics
Deliverable
client delivery
Required skills
Account management, stakeholder mapping, commercial negotiation, SOW authoring, budget tracking, cross-functional leadership, technical translation, roadmap planning
Preferred skills
Data maturity strategy, cloud environment familiarity, MarTech platform expertise, analytics certification
Technologies
Salesforce, GA4, Adobe Analytics, DV360, CM360, GCP, AWS, Adobe Experience Platform, Salesforce Marketing Cloud, Braze
Responsibilities
Own strategic relationships with enterprise clients; map stakeholder landscapes and build rapport; translate technical outputs into business value; drive organic account growth and upsell opportunities; oversee delivery execution and manage risks; author and manage Statements of Work (SOWs) and billing; provide strategic advisory on data platforms and analytics strategy.
Seniority
Senior, hands-on IC
