Aftersales Business Development Consultant
Core
Drive retention and acquisition by engaging customers on-site to offer tailored aftersales solutions that increase workshop and parts sales.
Role type
Field-based business development consultant (heavy vehicle transport)
Builds
Contract maintenance programs and aftersales services for truck fleet operators
Domain
Heavy vehicle transport and truck dealership
Deliverable
client delivery
Required skills
relationship building, commercial acumen, site visit management, customer retention strategies, parts and service knowledge, independent mobile work
Preferred skills
Microsoft Office proficiency, customer management software experience
Responsibilities
Conduct site visits to new and existing customers, promote contract maintenance programs, coordinate between sales/parts/service teams, monitor customer service schedules, report customer feedback and trends
Seniority
Individual contributor, field-based