Sr. Manager Client Strategy
Core
Own high-stakes commercial investments and translate digital trends, contact center pressures, and AI opportunities into strategies for Fortune 500 and mid-market clients to modernize customer experience and contact center operations.
Role type
Senior Manager, Client Strategy (Commercial)
Builds
Strategically differentiated narratives for major client proposals, portfolio expansion opportunities, and actionable digital directions for enterprise clients.
Domain
Telecommunications, Digital Product Consulting, Customer Experience (CX), Contact Center Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Digital product strategy, management consulting, client-facing commercial engagement leadership, Customer Experience (CX) expertise, strategic workshop facilitation, user-centered research, journey mapping, design thinking, enterprise AI tools proficiency, ROI modeling, business case development
Preferred skills
Sales experience, MBA or advanced degree in digital strategy/UX/data & AI
Technologies
Google Slides, AI-driven tools
Responsibilities
Partner with Sales and Industry Leaders to build end-to-end commercial narratives; Catalyze portfolio expansion and new logo opportunities; Design and run strategic stakeholder workshops; Map business and user pain points to best-in-class digital solutions.
Seniority
Senior, hands-on IC with commercial leadership
