Travel Customer Service Representative (Remote)
Core
Serve as a trusted point of contact for clients throughout their travel journey, from initial booking to post-trip follow-up, ensuring a seamless and personalized experience.
Role type
Travel Customer Service Representative
Builds
Luxury and leisure travel bookings, itinerary confirmations, and client support
Domain
Travel & Hospitality
Deliverable
client delivery
Required skills
Verbal and written communication, customer service experience, organizational skills, attention to detail, proficiency with booking platforms, empathy, solution-oriented thinking
Responsibilities
Respond to client inquiries via phone, email, and messaging; assist with travel bookings, changes, and cancellations; provide destination and policy information; coordinate and confirm itineraries; follow up with clients before and after travel; address client concerns; maintain accurate documentation in booking systems
