Front Line Client Experience Representative
Core
Deliver outstanding customer support for travelers and travel advisors via live chat, phone, and email, handling bookings, modifications, and travel-related challenges.
Role type
Front Line Client Experience Representative
Builds
Customer support interactions and travel service resolutions
Domain
Travel and tourism
Deliverable
client delivery
Required skills
Customer service, problem-solving, research, active listening, empathy, time management, attention to detail, adaptability to new technologies
Preferred skills
Previous experience in customer service, hospitality, travel, or tourism
Technologies
AI-powered tools, automation, internal booking systems
Responsibilities
Deliver exceptional customer service through multiple communication channels; Assist travelers with inquiries relating to tours, destinations, reservations, and booking processes; Take ownership of customer inquiries from initial contact through resolution; Handle urgent, complex, or unexpected travel situations; Escalate challenging cases when necessary; Develop and maintain a thorough understanding of available products and internal systems; Manage multiple customer conversations simultaneously; Leverage AI-powered tools to improve productivity; Collaborate with colleagues and cross-functional departments; Identify recurring customer issues and contribute suggestions for process improvement.
Seniority
Individual Contributor