Customer Success Manager (Implementations Specialist)
Core
Lead end-to-end presales and implementation projects from kick-off to go-live for the CorePlan drilling management platform.
Role type
Implementations Specialist / Customer Success Manager
Builds
Customized training programs, data migration, and platform configurations for mining clients
Domain
Mining industry + SaaS drilling management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
End-to-end project management, platform configuration, data migration and validation, custom training design, timeline and resource management, post-implementation support, stakeholder engagement, CRM and project management tool proficiency
Preferred skills
Mining industry experience, SaaS implementation background
Technologies
CorePlan platform, CRM tools, project management tools
Responsibilities
Lead presales and implementation projects from kick-off to go-live, develop and execute detailed project plans, configure the platform to meet customer requirements, conduct data migration and validation, design and deliver training programs, manage project timelines and milestones, provide post-implementation support, create and maintain project best practices
Seniority
Mid-level, hands-on IC
