Client Experience Manager, Payment Integrity
Core
Shape how the business reports, understands, and acts on client results; focus on operational processes to improve client interactions, ensure timely issue resolution, and deliver value through efficient processes and support strategies.
Role type
Senior Client Experience Manager (Payment Integrity) (via careerplan.io/jobs/6040214003-client-experience-manager-payment-integrity-at-rialtic-inc)
Builds
Operational processes, client reporting, user training programs, and support strategies for the Rialtic platform.
Domain
Healthcare / Payment Integrity / Enterprise Software
Deliverable
dashboards & analysis
Required skills
Operations leadership, Payment Integrity experience, Healthcare claims data analysis, Reporting accuracy review, User onboarding and training, Technical support triage, Policy configuration, SLA management, Client usage monitoring
Preferred skills
Payer organization understanding, Process optimization, Cross-functional collaboration
Technologies
Rialtic platform, Healthcare claims data systems
Responsibilities
Identify actionable insights from healthcare claims data; Review client-facing reporting for accuracy regarding policy impacts and claim results; Communicate findings to leadership and Go-to-Market teams; Support user onboarding, account setup, and provide hands-on training; Act as primary contact for client inquiries and manage technical support processes; Support policy review and implementation via configuration changes; Facilitate conversations around invoices and SLAs; Track client usage and user health on the platform.
Seniority
Senior, hands-on IC