Senior Network Operations Analyst @ Gravie
Core
Build and manage the day-to-day operational engine for Gravie's provider networks, ensuring smooth performance and data flow for small and midsize business members.
Role type
Senior Network Operations Analyst
Builds
Provider network processes, workflows, reporting systems, and scorecards
Domain
Health insurance / Provider network management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Provider network operations, process improvement, data analysis, root cause analysis, stakeholder partnership, operational reporting, SLA management, system administration
Preferred skills
New market setup, CMS/state reporting standards, SQL, BI tools (Tableau, Looker, Power BI), project management
Technologies
SQL, Excel, Tableau, Looker, Power BI
Responsibilities
Manage day-to-day operations of existing provider networks including open issues and renewals; Document and update network operations processes; Administer provider network inquiry intake system with triage and SLA monitoring; Build and maintain network scorecards; Analyze provider reporting deviations to identify root causes; Partner with Contracting, Customer Service, and Claims teams to close data flow gaps; Identify opportunities to replace manual work with repeatable processes or tools.
Seniority
Senior, hands-on IC
