Product Support Engineer
Core
Provide advanced technical support and troubleshooting for the Boomi AtomSphere Platform, leveraging AI to resolve complex integration issues for enterprise customers.
Role type
Senior Product Support Engineer (Integration & AI)
Builds
Boomi Enterprise Platform (data activation & agentic infrastructure)
Domain
Enterprise Integration, Data Connectivity, AI-ready infrastructure
Deliverable
client delivery
Required skills
Boomi AtomSphere Platform (advanced), REST/SOAP/WSDL, Java, Groovy, JavaScript, React, Kubernetes, ELT/ETL, TCP/IP, HTTP/S, SSL/TLS, SFTP, Wireshark, Charles Proxy, error log analysis
Preferred skills
IT Consulting background, Software Development experience, AI technology adoption
Technologies
Boomi AtomSphere, Postman, Salesforce, NetSuite, Hadoop, Rancher Desktop, Windows, Linux
Responsibilities
Analyze technical support cases using AI to accelerate troubleshooting and identify root causes; troubleshoot connection issues using protocol analysis tools; analyze error logs across Java and OS environments to resolve roadblocks; explain complex technical solutions to non-technical customers.
Seniority
Mid-Senior, hands-on IC