Senior Support Specialist- UK
Core
Senior Technical Support Specialist operating live Agentic AI systems in production, ensuring reliability, trust, and system learning for enterprise customers.
Role type
Senior IC Technical Support Engineer (Agentic AI)
Builds
Production-grade agentic AI platforms automating enterprise workflows across HR, IT, Finance, and Operations
Domain
Enterprise SaaS, Agentic AI, Workflow Orchestration
Deliverable
production ML models | product features
Required skills
debugging multi-agent AI workflows, distributed systems diagnostics, API and integration troubleshooting, incident management (Sev-1/2), root cause analysis, stakeholder communication
Preferred skills
AI/automation platform support, workflow orchestration experience, cloud platform familiarity (AWS/GCP/Azure), high-availability system operations
Technologies
Agentic AI platforms, SaaS integrations, distributed systems, cloud infrastructure
Responsibilities
Own customer-reported issues from intake to resolution, debug agentic workflows end-to-end, communicate during incidents to maintain trust, convert customer feedback into engineering signals, improve runbooks and mentor junior engineers
Seniority
Senior, hands-on IC
