eLearning Engagement & IT Support Officer
Core
Frontline support for learning technologies, classroom systems, and student management platforms to ensure smooth digital learning environments.
Role type
eLearning Engagement & IT Support Officer
Builds
Digital learning environments for Acknowledge Education and the International College of Hotel Management
Domain
Vocational Education and Training (VET) / Higher Education
Required skills
Moodle administration, RTO Manager support, Jira ticketing, troubleshooting digital platforms, student record management, course setup and configuration
Preferred skills
Data reporting and visualization (Power BI), instructional design principles, feedback analysis, higher education experience
Technologies
Moodle, RTO Manager, Jira, Power BI
Responsibilities
Provide real-time support to academic staff and students; Maintain and update student results; Prepare and set up Moodle courses; Troubleshoot LMS, SMS, and classroom technology issues; Facilitate staff development workshops; Gather feedback on digital learning challenges
Seniority
Mid-level, hands-on IC