Home Charging Administrator
Core
First point of contact for residential customers to guide them through EV charging options, provide quotes, and handover confirmed jobs to the Projects team.
Role type
Customer-facing sales and operations administrator for EV charging solutions
Builds
Residential EVSE charging solutions (hardware + installation)
Domain
Electric vehicle charging infrastructure
Required skills
Customer service, inbound call handling, quoting, CRM systems, data documentation, problem-solving, Microsoft Excel
Preferred skills
EV charging industry experience, SaaS platforms, data management
Responsibilities
Respond to inbound calls, emails, and web queries; recommend tailored EVSE charging solutions; guide customers through the quoting process; document details and handover confirmed jobs to the Projects team; achieve monthly and quarterly KPIs related to sales revenue and conversions.
Seniority
Individual Contributor, entry to mid-level