ServiceNow Delivery Lead
Core
Lead end-to-end delivery of complex ServiceNow engagements, guiding multidisciplinary teams and senior client stakeholders to achieve business outcomes without hands-on technical configuration.
Role type
Senior ServiceNow Delivery Lead (Consulting)
Builds
ServiceNow implementations and transformations for enterprise clients, including government agencies
Domain
Enterprise Technology / Public Sector
Required skills
ServiceNow platform knowledge (ITSM, ITOM, HRSD, SPM, CSM, SecOps, GRC), consulting facilitation, stakeholder management, Agile delivery (Scrum/Kanban), delivery governance, risk management, team leadership
Preferred skills
Public sector experience, New Zealand context, ITIL practices, ServiceNow certifications (CSA/CIS)
Technologies
ServiceNow, Scrum, Kanban, ITIL
Responsibilities
Lead end-to-end delivery of ServiceNow engagements, build trusted relationships with senior client stakeholders, facilitate client workshops to define requirements, provide delivery leadership across multidisciplinary teams, own delivery governance and reporting, lead Agile delivery across ServiceNow programmes, mentor and develop team members
Seniority
Senior, hands-on IC