Service Desk & Field Support Technician
Core
Provide remote and onsite IT support to staff and students, resolving incidents and managing hardware/software issues.
Role type
Service Desk & Field Support Technician
Builds
IT support services for educational institution staff and students
Domain
Education / IT Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware troubleshooting, software troubleshooting, network troubleshooting, ticket management, device provisioning, asset management, SLA adherence
Preferred skills
IT qualification, knowledge of service desk practices, knowledge of ticketing systems, knowledge of IT asset management
Responsibilities
Resolve and escalate incidents and service requests, manage staff onboarding and offboarding, provide hands-on onsite support including hardware installations and network troubleshooting, contribute to support documentation
Seniority
Individual Contributor
