eLearning Engagement & IT Support Officer
Core
Frontline support for learning technologies, classroom systems, and student management platforms to ensure smooth digital learning environments.
Role type
eLearning Engagement & IT Support Officer
Builds
Digital learning environments for Acknowledge Education and the International College of Hotel Management
Domain
Vocational and higher education technology
Deliverable
client delivery
Required skills
Moodle administration, RTO Manager support, Jira ticketing management, troubleshooting digital learning platforms, classroom technology support, student record management
Preferred skills
Data reporting and analytics, Power BI, instructional design principles, feedback analysis
Technologies
Moodle, RTO Manager, Jira, Power BI
Responsibilities
Provide real-time support to academic staff and students, manage support requests via Jira, prepare and configure Moodle courses, maintain student records in RTO Manager, troubleshoot LMS and classroom technology issues, facilitate staff development workshops
Seniority
Individual Contributor, operational support