Technical Support Specialist
Core
Provide advanced, client-facing technical support for global education software solutions, ensuring schools can reliably deploy, integrate, and operate products.
Role type
Senior IC technical support specialist (education technology)
Builds
Enterprise education software solutions for K-12 and district institutions
Domain
Education technology / Library and information systems
Deliverable
client delivery
Required skills
Technical troubleshooting, SQL Server administration, Active Directory/LDAP configuration, SSO/identity platform implementation, networking diagnostics, remote access tools, ticketing/CRM systems, documentation
Preferred skills
ITIL practices, monitoring tools, education technology experience
Technologies
Windows Server, SQL Server, Active Directory, LDAP, SAML2, ADFS, Azure AD, Google, HTTP/HTTPS, TCP/IP, DNS, firewalls, VPNs, proxies, load balancers
Responsibilities
Act as primary technical contact via phone, email, and remote access; troubleshoot and resolve software, configuration, performance, and connectivity issues; install, configure, and upgrade software in customer environments; support integrations with AD/LDAP, SIS/MIS, SSO providers, and LMS platforms; diagnose network, firewall, and server issues; support new customer implementations and go-lives.
Seniority
Mid-level, hands-on IC