Daily Worker - Call Center Operator
Core
Answer incoming calls from patients/families, provide hospital service information, manage appointment bookings, and route calls to relevant units.
Role type
Call center operator (healthcare)
Builds
Patient appointment scheduling and call routing for Siloam Hospitals
Domain
Healthcare / Call center operations
Deliverable
client delivery
Required skills
telephone communication, appointment booking, call routing, complaint handling, computer operation
Preferred skills
call center or customer service experience
Responsibilities
Answering incoming calls, providing schedule and facility information, processing registrations, routing calls to clinical units, handling initial complaints
Seniority
Entry-level
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