Patient Service Executive
Core
Primary point of contact for patients, ensuring their needs are met with professionalism and efficiency.
Role type
Patient Service Executive
Builds
Patient experience and satisfaction
Domain
Healthcare
Deliverable
client delivery
Required skills
Communication in Indonesian and/or local dialects, Interpersonal and rapport-building, Problem-solving, Empathy, Customer service orientation, Proficiency in computer systems and software
Preferred skills
None stated
Responsibilities
Build positive relationships with patients, families, and staff; Respond to complaints and investigate issues; Collaborate with teams to implement process improvements; Maintain accurate records and documentation related to patient interactions; Provide exceptional customer service addressing concerns with empathy
Seniority
Entry-level (1+ years experience)
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