Customer Success Lead
Core
Strategic account owner for complex healthcare partnerships, driving adoption, value realization, and long-term success for C-suite clients.
Role type
Senior Customer Success Lead (Strategic Accounts)
Builds
Enterprise healthcare AI platform for workforce productivity and patient care optimization
Domain
Healthcare / Health IT / AI
Deliverable
production ML models | product features
Required skills
Executive relationship management, account health ownership, value roadmap development, cross-functional orchestration, commercial partnership enablement, stakeholder engagement, risk mitigation, governance structure design
Preferred skills
Healthcare operations expertise, healthcare IT systems knowledge, enterprise workflow automation experience, C-suite influence, strategic communication
Technologies
Healthcare IT systems, enterprise workflow platforms, automation platforms
Responsibilities
Establish trusted relationships with C-suite leaders, own account health and ROI, develop multi-quarter value roadmaps, manage executive governance cadences, orchestrate cross-functional teams, support renewals and expansions, maintain on-site presence
Seniority
Senior, hands-on IC with strategic scope
