IT Team Leader
Core
Lead the IT team to provide essential support, manage the full employee IT lifecycle, and maintain critical systems in a cloud-first environment.
Role type
IT Team Leader (Helpdesk/Support)
Builds
Employee IT lifecycle management, critical system maintenance, and IT service improvements
Domain
Technology / IT Support / Cloud Infrastructure
Deliverable
client delivery
Required skills
IT support, macOS support, Windows support, troubleshooting, problem-solving, Identity & Device Management (SSO, MDM), Infrastructure & Tools (Networking, cloud telephony, Service desk, JIRA), team leadership, mentoring
Preferred skills
Networking knowledge
Responsibilities
Provide technical support to the entire team, troubleshoot and resolve technical issues, suggest and implement improvements to IT systems, prioritize and manage time between support tasks and long-term projects, lead and mentor team members, identify bottlenecks and streamline ticket resolutions
Seniority
Mid-level, hands-on IC with leadership responsibilities
